Returns & Exchanges
At The Games Room Company, we want you to be completely satisfied with your luxury leisure equipment. If your purchase does not meet your expectations, we offer a 14-day return window for items in their original, showroom condition.
Contact Support
Reach out to our customer service team via email or phone within 14 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare Documentation
Ensure you have your original proof of purchase and include the provided RMA number clearly on the outer packaging of your return.
Secure Packaging
Carefully repackage your items in their original crates or boxes, ensuring all components, manuals, and accessories are included to prevent damage during transit.
Inspection and Refund
Once our specialist technicians inspect the returned item to verify its condition, we will process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing